To add more robust checks and balances, fundamental changes are needed to bring the 1980s management structure up to one that fits a 2020 organisation responsible for managing a $15 million property. */Governance/*: The established policies (TI's Rules), and the continuous monitoring of the proper implementation of those Rules, by the members of TI's governing body and by its community.. */Business Management structure/*: How the hierarchy of authority is mapped out to define accountability and communication channels both internally and externally. How responsibility is managed within TI and how TI interacts with its external environment.

KPIs are specific, measurable (quantifiable) factors used to evaluate how well or how poorly (if the measurement is trending down) an organization (TI) or any of its particular activities/project/areas is performing.