Facebook Page Attacked by Hackers
At the start of August, 2017 I got an auto message from Facebook. It said that one of the Pages on which I am Admin had just had a suspicious login.
Alarm bells but thank goodness for Facebook’s smart system that gets triggered when hackers attack.
Facebook let the hackers in and shut me and the Page owner out. Or the hackers had more sophistication than I first thought.
Some Background on the Situation
I and the Page owner have a long history with and are well known to Facebook. Not personally. It’s just that we are both verified owners of Pages and users of Facebook. They know all about us and they know years of our activity on their platform. And in spite of that, the unknown hackers took precedence over us — they got access and we were locked out of the Page.
The Page is for a small Buddhist group in Sri Lanka; it’s a sub Page owned by a Buddhist nun living in Sri Lanka. The Page is a few years old and has over a 1000 Page likes. I run ads on my personal Ad Account to promote their Events and those ads target people living in Colombo, Sri Lanka.
Facebook knows all this in detail.
Another odd thing is that the Page owner was immediately bumped from Messenger and I am unable to even reach her Page any more.
When I search for her in Facebook search, her Page does not show at all. Photos of her do appear in the search and I can see some Posts where she is mentioned on Facebook but I cannot reach her from inside Facebook.
What the Hackers Were Able to Do Inside the Page
Once they got in, the hackers had immediate access to my Ad Account. They increased the spending limit to $1 million US and set about running ads — targeting Indonesia and in the local language.
Facebook allowed this without any alarms being triggered.
They also failed to notice that the Page Admin was changed, the Buddhist Posts and Events were removed, the address, Page purpose and About were all changed from Buddhist to selling Watches — English to Indonesian.
Still no alarms. The hackers were free to operate and still we could not regain access. We changed passwords but it did not stop them, other than to halt their ability to use my Ad Account, as far as I can see.
Hackers Ran up Almost US$500 on My Facebook Ad Account
Facebook allows the hackers direct access to my personal Ad Account from within the hacked Page.
It’s probably no surprise to you when I tell you that the hackers lined up many ads to run without Facebook noticing, limiting or requiring any kind of proof. That was after the hackers had simply (without Facebook requiring any verification from me) raised my spend limit to $1 million without any resistance from Facebook.
I sat inside my Ad Account for some time, cancelling each of the hackers’ ads every time they tried to run a new one.
I checked the Pages of the Admins that the hackers were using. They are both from Australia and I assumed they had also been hacked so I messaged them to let them know. Neither has replied.
Why Didn’t You Just Ask Facebook to Stop the Hackers?
Of course that was the first thing I tried to do while cancelling the ads they were running from inside my Ad Account.
I left messages at the end of every dead-end that Facebook calls “support” on their site. You know the ones. Facebook makes you jump through a series of hoops before they let you ask your question or leave your support request. Then when you’ve done all that, they pop up their boilerplate response that thanks you for writing but also tells you that they do not read what you have left for them. Support!
But then in some miraculous way, they claim they use that (unread) input to improve their “service”. What?
The hackers may have disabled this other notify-Facebook avenue. I tried using Facebook’s hacked-page stream but it requires a selection of the Page in question before you can leave any input. But none of the Pages —where I am Admin— appears in the drop-down so I am unable to proceed. There is no other option.
What Else Did You Try to Get Action From Facebook?
I have Tweeted @facebook twice but have had no reply. I tried via Better Business Bureau and although Facebook replied to them asking for more information, many days have passed in silence since I gave that extra information.
I tried searching for phone numbers but they list none that come up in a Google search. Facebook goes out of its way to avoid giving any kind of customer service.
I’m a customer because I spend money advertising on Facebook — but Facebook gives me no protection from hackers that are able to penetrate their level of security (a level of security that I have to rely on). Hackers are free to roam and pillage Facebook’s customers without Facebook seeming to care at all.
Many Weeks Have Passed. The Hackers Continue to Use the Page. Facebook Still Has Not Noticed.
I guess the hackers have accessed someone else’s Ad Account because they are still using this stolen Page today.
How Do I Get Customer Service From Facebook?
I am so desperate that I have just commenced trying to advertise on Facebook to ask anyone who works at Facebook to contact me to get the Page back for the nun who is the Page owner. So far, they won’t run the ads!
And they closed down my Ad Account on 27 August so there is no way I can run any ads for this cause.
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